• Exercise classes are not transferable or refundable.

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• The first class must be completed within 2 weeks from date of initial assessment, if longer; a private class must be booked. If this is the first package and a client allows a gap of four or more weeks between visits we may request that they book in for another private class.

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• From activation of class package; 5 class packages are valid for 6 weeks, 10 class packages are valid 12 weeks, 20 class packages are valid for 24 weeks.

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• Packages may be put on hold, please discuss this with management.

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• If a client wants to claim their classes through a private health fund, it is their responsibility to comply with their fund’s requirements.

 

• If you need to reschedule or cancel a class for any reason, please give notice of at least 1 working day prior to your scheduled appointment, otherwise the class will be charged to your account.

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• In the event classes are unavailable due to events beyond the centre’s control, every effort will be made to offer alternative classes. The period for which the package is valid will not be extended.